Think of the situation you have complained about or you could complain about and write a letter of complaint._----------------------- Pre-reading task: Match A and B parts to make up a phrase. Translate the phrases.
EMAILS Email is one of the most commonly used forms of communication in the international business world. It is used extensively within companies to circulate information, requests, results, instructions, recommendations, minutes of meetings, etc. Email is an effective, rapid and relatively cheap means of communicating with customers and suppliers, both nationally and internationally. Because of the brevity, rapidity and relative informality of emails, it is important to check that all information has been given and that the tone is appropriate. Layout The email below shows where the following different components appear (though a – g may be in different order depending on the system being used). a name of the person sending the email b name of the person / people the email is addressed to c information about the content of the email d opening e body of the email f closing g name and job title
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